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Refund, Cancellation, Privacy Policy and Terms & Conditions

Last updated on 1st November, 2026

Refund, Cancellation, Privacy Policy and Terms & Conditions

At TripTrippers, we aim to provide a seamless and transparent booking experience for all our guests while protecting the operational integrity of our hotel partners. All bookings made on our platform are governed by the refund, cancellation, and no-show terms outlined below.
 

1. Booking Cancellation Rules:

 
​Free Cancellation (More than 48 Hours Prior):
If you cancel your reservation more than 48 hours prior to the scheduled property check-in time, you are eligible for a 100% full refund of the booking amount.
 

Late Cancellation (Less than 48 Hours Prior):

 
If you cancel your reservation within 48 hours of the scheduled property check-in time, a cancellation charge equal to 1 Night’s Retention (1st Night Room Rate) will be applied. Any remaining balance beyond the 1st night retention amount will be refunded to you.
 

2. No-Show Policy

 
​If a guest fails to arrive at the hotel on the scheduled check-in date without initiating a prior cancellation through the TripTrippers platform, the booking will be treated as a No-Show.
 

Retention Charges:

 
All No-Show bookings attract 100% Hotel Protection Retention, meaning the full amount for the 1st night stay will be retained and no refund will be issued for that period.
 

3. Refund Process & Timelines – Automatic – Initiation:

 
 Approved refunds are initiated automatically back to the original payment method (Credit Card, Debit Card, Net Banking, UPI, or Wallet) used during the initial transaction.
 

Processing Time:

 
Once initiated via our payment gateway partner (Razorpay), refunds typically reflect in your bank account or payment instrument within 5 to 7 business days.
 

4. Need Assistance?

 
​If you have any questions regarding your cancellation, refund status, or booking modifications, please contact our support team: